Browse our catalog, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details. We accept major credit cards and PayPal, all processed securely through Shopify Payments.

Most orders are processed within 1–3 business days (Monday–Friday). Once your package leaves our facility, standard transit time is 2–8 business days. You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched.

We ship to all addresses within the United States. Standard shipping is free to the 48 contiguous states. Deliveries to Alaska, Hawaii, Puerto Rico, and other U.S. territories may require additional shipping fees. Contact support@wehomebox.com for a custom quote.

Once your order ships, you will receive an email containing a tracking link and carrier details. You can also log into your We Home Box account at any time to view your order status and tracking history.

We accept returns within 30 days of delivery, provided the item is unused, undamaged, and returned in its original packaging with all tags and accessories attached. Custom, personalized, and clearance items are final sale and cannot be returned.

If you receive a defective or incorrect item, contact us immediately for a free replacement or full refund.

Return shipping is paid by the customer for change-of-mind returns. If your item arrives damaged, defective, or incorrect, We Home Box will cover the return shipping cost and issue a prepaid label upon request. We strongly recommend using a trackable shipping service for all returns.

Refunds are processed within 7–10 business days after we receive and inspect your return. Once issued, the funds typically appear in your original payment account within 3–5 additional business days, depending on your bank or card issuer.

Please inspect your package upon delivery. If an item is damaged or defective, email us at support@wehomebox.com within 48 hours and include photos of the damaged product and packaging. We will arrange a replacement or full refund at no cost to you.

Orders can be modified or canceled within 2 hours of placement, or before the status changes to "Processing"—whichever comes first. After that point, the order has entered our fulfillment queue and cannot be altered. Contact us immediately at support@wehomebox.com with your order number if you need assistance.

Occasional delays may occur due to severe weather, carrier capacity constraints, high seasonal demand, or remote delivery routes. If your package has not moved in several days or has exceeded the estimated delivery window, please contact us and we will open an investigation with the carrier on your behalf.