Shipping policy

Where We Ship

We currently deliver to addresses within the United States. This includes the 48 contiguous states. Orders shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories may incur additional freight charges; please contact support@wehomebox.com for a quote before ordering.

Processing & Handling

Order Processing: 1–3 business days (Monday–Friday)
Orders submitted on weekends or federal holidays will begin processing the next business day.

Note: During peak seasons or promotional events, processing may take slightly longer. We may also hold orders briefly for payment verification or address confirmation. If a delay occurs, we will notify you by email.

Shipping Rates

Standard Delivery: FREE for all orders shipped to the 48 contiguous United States.

For non-contiguous U.S. destinations, shipping fees will be calculated based on weight and distance. Contact us for an estimate.
Estimated Transit Time: 2–8 business days

Delivery Estimates

Total Delivery Time = Processing Time + Transit Time
Approximately 3–11 business days

Order Cut-Off

Orders placed before 12:00 PM (EST / CDT) on a business day typically enter processing the same day.
Orders placed after the cut-off will begin processing on the following business day.

Carrier Information

We partner with reliable national carriers to ensure safe delivery:

USPS
UPS
FedEx

Once your package leaves our facility, you will receive an automated email containing your carrier tracking number.

Tracking Your Order

A tracking link is sent via email as soon as your order ships.
Please allow 24–48 hours for the carrier's tracking system to update with movement information.

Order Modifications & Cancellations

Contact us immediately at support@wehomebox.com if you need to cancel or change an order.
Once an order has entered the picking and packing stage or has been handed to the carrier, it can no longer be modified or canceled.

Delivery Issues

Lost or Stolen Packages

If the carrier marks your package as delivered but you have not received it:

Check around your property, with neighbors, and at any secure delivery locations.
Contact the carrier directly using your tracking number to initiate a trace.
Email us at support@wehomebox.com and we will assist you in filing a claim with the carrier.

We are not liable for packages that the carrier confirms as delivered, but we will do our best to help resolve discrepancies. For orders over $500, we recommend requesting signature confirmation at checkout.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping addresses at checkout. We are not liable for non-delivery caused by incorrect, incomplete, or outdated address information.

Delivery Delays

Transit may be delayed due to circumstances beyond our control, including:

Severe weather or natural disasters
Carrier operational disruptions
High-volume holiday seasons
Remote or rural delivery routes

Address Changes After Ordering

Address corrections are not guaranteed once an order is placed. Please contact us as soon as possible if you notice an error; we will attempt to intercept the shipment before it departs our facility.

Undeliverable Shipments

If a package is returned to us due to failed delivery attempts, refusal, or an invalid address, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.